Refund policy
How to Return or Exchange
- Contact Us: Reach out to us at info@modishworld.co.uk with your order number and reason for return or exchange.
- Report Issues: For defective or damaged items, include a photo or video of the issue within 14 days of receipt.
- Send Your Return: Ship your package via a carrier of your choice within 14 days after receiving your items.
- Processing: Upon receiving the items, we will verify the issue and process your reimbursement promptly.
Frequently Asked Questions (FAQ)
- What are the return conditions? Items must be returned within 14 days of receipt, in their original condition, unworn, unwashed, and with labels still attached. Sale items can be exchanged.
- How long does an exchange take? Exchanges are processed immediately to ensure completion within a few days.
- What if the exchange item is out of stock? Contact us, and we'll assist you in finding a suitable solution.
- Where is my order number? Your order number is in the confirmation email. For assistance, contact us at info@modishworld.co.uk.
- Package refusal? If you refuse a package, you will be responsible for any costs. Refused packages are destroyed by the courier, and we cannot issue a full refund.
- How long does a refund take? Refunds are processed within 24 hours of return approval. The refund will appear on your original payment method based on your bank's processing times.
For any questions or order inquiries, please contact our customer service at info@modishworld.co.uk.
